itself apart in the restaurant
world with its food and wine selections, service,
commitment to hospitality and overall value.
After years of working
for and alongside famed New York restaurateur
Danny Meyer, who has achieved wide renown for
his concept of enlightened hospitality, both Marco
and Paul understand the importance of hospitality
as part of the guest experience.
While a guest
might visit a restaurant for a specific dish,
rave about a certain bottle of wine, or love the
soft glow from the lights in the dining room,
it is important that they feel taken care of and
that their needs have been met and exceeded...
that someone listened to them and understood them.
The guests must feel that the employees of Hearth
are on their side, acting as their advocates for
the evening. This type of hospitality is a key
component of the Hearth experience.
While some may confuse hospitality
with good service, they are vitally different.
Good service ensures that food arrives on time,
that one has the correct flatware with which to
eat one's meal, that finished plates are cleared
properly and discreetly, that an appropriate glass
is offered to enjoy the wine, and finally that
the check arrives when asked for and that it is
correct. While correct service will be offered,
it will not supplant hospitality. Hospitality
ensures that ALL the needs of the guest have been
met and exceeded.